Zoe McLeod is a consumer champion with more than 20 years’ experience in communications, advocacy, policy and regulation including 10 years in the energy sector. This includes with Citizens Advice/Consumer Focus, National Energy Action, Ofgem and Friends of the Earth. Her current roles include Director of the Consumer Watchdog, Chair of Cadent Customer Engagement Group, Chair of South East Water Customer Challenge Group, lay member on the Bar Standards Board and Associate with the think tank Sustainability First where she has a particular interest on innovation and vulnerable customers.